FirstIgnite Trust Center
Welcome to FirstIgnite's Trust Center. Our commitment to data privacy and security is embedded in every part of our business. Use this FirstIgnite Trust Center to learn about our security posture and request access to our security documentation.
Northwestern University
Oak Ridge Lab
Lurie Children's
DTU
Salk Institute
Universitat Politècnica de Catalunya
Duke University
University of Bristol
Lawrence Livermore National Laboratory
Georgia Tech
Johns Hopkins APL
Western University
Arizona State University
Idaho National Lab
The University of Queensland
Texas A&M University
University of Michigan
The University of ChicagoDocuments
Reports
Reports
We may provide security-related reports upon request.
Data Security
Data Security
We follow industry best practices for data security. We are happy to provide more details about our data security practices upon request.
AI
AI
We take the usage of AI seriously in our organization and work to ensure security and reliability of the AI.
ESG
ESG
We prioritize and take environmental, social, and governance (ESG) considerations seriously in our operations and decision-making processes.
Legal
Legal
We take legal matters seriously and we always engage our legal counsel to review all commercial activities. Please contact us if you have any questions.
Data Privacy
Data Privacy
Privacy of customer data is top of mind. We follow industry best practices and follow all applicable privacy regulations.
Access Control
Access Control
Access is tightly monitored and controlled at our company. We are happy to provide more details about our access control practices upon request.
Endpoint Security
Endpoint Security
We follow industry best practices for endpoint security. We are happy to provide more details about our endpoint security practices upon request.
Network Security
Network Security
We protect our corporate network against external & internal threats.
Corporate Security
Corporate Security
We implement internal measures and practices to maintain a high standard of security.
Security Grades
Security Grades
We are constantly monitoring the security of our website. We will post our grades from public security rating agencies when they become available.
Incident Response
Incident Response
We have a dedicated team that responds to security incidents. We are happy to provide more details about our incident response practices upon request.
Risk Management
Risk Management
We have a dedicated team that manages security risks. We are happy to provide more details about our risk management practices upon request.
Asset Management
Asset Management
We have strict asset management policies in place to ensure that all assets are accounted for and secure.
Training
Training
We provide security awareness training to all employees to ensure that they are aware of security best practices.
Change Management
Change Management
We have a change and configuration management process in place to ensure that changes are properly reviewed and approved.
Physical & Environment
Physical & Environment
We have physical and environmental controls in place to ensure that our data centers are secure and reliable.
Continuous Monitoring
Continuous Monitoring
We continuously monitor our systems for security threats and vulnerabilities. We are happy to provide more details about our continuous monitoring practices upon request.
- Who owns the data processed by FirstIgnite?
- Does FirstIgnite's AI replace human decision-making or evaluation?
- How does FirstIgnite ensure AI outputs are reliable and appropriate for academic use?
- Where is our data stored and who has access to it?
- How does FirstIgnite handle proprietary or unpublished research data?
Platform Downtime on November 18 2025
Incident Update: Cloudflare Global Outage Impacting FirstIgnite
Status: Resolved
Incident Window: November 18, 2025
Root Cause: Global Cloudflare service disruption
Summary
FirstIgnite experienced intermittent downtime and degraded performance today due to a global Cloudflare outage. This issue affected a wide range of Cloudflare customers worldwide, including our edge routing, CDN-served assets, and certain authentication flows.
Cloudflare has fully restored service, and all FirstIgnite systems are now operating normally.
Impact to FirstIgnite Users
- Intermittent downtime accessing the FirstIgnite platform
- Occasional login failures or slow load times
- Temporary routing errors for some pages
No data integrity issues, security concerns, or platform-side failures occurred.
This incident was entirely upstream from Cloudflare’s infrastructure.
Timeline (UTC)
- 11:48 – Cloudflare reports internal service degradation
- 12:21–14:34 – Global errors, latency, and dashboard/edge disruptions
- 13:09 – Cloudflare identifies the issue and begins rollout of a fix
- 14:42 – Cloudflare announces fix deployed, systems recovering
- 15:40–17:14 – Continued global stabilization
- 17:14 – Cloudflare confirms services returning to normal
Current Status
✔ FirstIgnite services fully operational
✔ No ongoing instability
✔ Monitoring complete
Next Steps
Cloudflare will provide a detailed post-mortem. Once released, we’ll review it for any follow-up actions that can further harden our resilience against upstream provider outages.
If you continue to experience any issues, please contact us at support@firstignite.com.